Privacy Policy

Last updated: September 12, 2025

This Privacy Policy explains how NAYA (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on wearnaya.ch (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual from whom we have collected information in accordance with this Privacy Policy.

Please read this privacy policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce the applicable Terms of Service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information we collect directly from you

The information you provide to us directly through our Services may include:

• Your contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer service information, including information you choose to include in your communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do so, we may use cookies, web beacons, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information related to your interaction with the Services.

Information we receive from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account information, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested, for the purpose of performing the contract we have entered into with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we—or third parties with whom we work—may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. See also the section below, “Website and Third-Party Links.”

How we use your personal information

• Provision of Products and Services. We use your personal information to provide you with the Services in order to fulfill the contract we have entered into with you, including to process your payments, fulfill your orders, send you notifications regarding your account, purchases, returns, exchanges, or other transactions, to create, maintain, and manage your account, arrange shipping, facilitate any returns and exchanges, and provide other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Article 6(1)(f) of the GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other login information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, in accordance with Article 6(1)(f) of the GDPR.
• To communicate with you and improve our Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure we respond promptly, provide you with effective services, and maintain our business relationship with you, in accordance with Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with operating our store on Shopify, please visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertisements on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies using your browser settings. Please keep in mind that deleting or blocking cookies may impair your user experience and cause certain Services—including certain features and general functionality—to malfunction or become unavailable. Additionally, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC ) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference via the GPC signal, we will treat this signal as a valid request to opt out of sharing or targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal with a Shopify account, we will also apply this request to the account. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Aside from the Global Privacy Control signal, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for the purposes of contract performance, for legitimate interests, and for other reasons set forth in this Privacy Policy. These may include:

• From suppliers or other third parties that provide services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order processing, and shipping).
• Business and marketing partners who provide services to you and send you advertisements. Our business and marketing partners will use your information in accordance with their own privacy policies.
• When you ask us to disclose certain information to third parties, or otherwise consent to our disclosure of such information to third parties—for example, to ship products to you or through your use of social media widgets or ID integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
• In connection with a business transaction such as a merger or bankruptcy; to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce applicable terms of service; and to protect or defend the Services, our rights, and the rights of our users or third parties.

Over the past 12 months, we have collected the following categories of personal information and sensitive personal information about users for the purposes described above in the sections titled “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of conducting advertising and marketing activities, as follows.

We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the past 12 months for the purpose of conducting advertising and marketing activities, as follows.

Websites and Third-Party Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or sites that we do not control, you should review their privacy and security policies as well as their other terms and conditions of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of such third-party platforms, without any limitation on how we or a third party may use it. The fact that we include such links does not, in and of itself, imply an endorsement of the content of such platforms or of their owners or operators, except in the situations set forth in the Services.

Data on children

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and Protection of Your Information

Please be aware that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Furthermore, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on where you live, you may have all or some of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only under certain circumstances, and we may in some cases deny your request as permitted by law.

• Right of access/right to know: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
• Right to erasure: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request that we correct the personal information we hold about you.
• Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, subject to certain conditions and exceptions.
• Right to Opt Out of Sales, Sharing, or Targeted Advertising: You may have the right to ask us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined in privacy laws. Please note that if you visit our Site while theGlobal Privacy Control opt-out preference signal is enabled, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you are using to visit the Site.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of your personal information.
• Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we deny your request. You can do so by responding directly to our denial.
• Managing communication preferences: We may send you promotional emails, which you can opt out of at any time by using the unsubscribe link provided in our emails. If you unsubscribe, we may still send you non-promotional emails, such as those regarding your account or orders you have placed.

You may exercise any of these rights as indicated on our Site or by contacting us using the contact information provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request as soon as possible, as required by applicable law.

Complaints

If you have any complaints regarding how we handle your personal information, please contact us using the contact information provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to file a complaint with your local data protection authority. For the EEA, you can find a list of the data protection supervisory authorities here.

International users

Please note that we may transfer, store, and process your personal information outside the country where you live. Your personal information is also processed by employees and third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission’s standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us, send us an email at chloepro.business@gmail.com, or contact us at Coin Greinge, Trélex, 1270, CH.

For the purposes of applicable data protection laws and unless otherwise explicitly stated, we are the controller of your personal information.