Cancellation Policy

Some items in our store may be available for pre-order. This cancellation policy explains how to modify or cancel this type of purchase.

Pre-orders
When you place a pre-order, you are purchasing a product that is currently out of stock or will be available soon. The order is billed in full to ensure that the items are reserved for you.

You can cancel a pre-order that has already been paid for but has not yet been processed.

If the order has already been processed, you cannot cancel it, but you can request a full refund by emailing hello@wearnaya.ch

Please see our return policy for more details on returns and refunds.

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