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We have a return policy of 14 days. This means you have 14 days from the date you receive your order to contact us and request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn, unwashed, and in perfect condition, in its original packaging.
For hygiene reasons, thongs, panties, G-strings, and other underwear cannot be returned or exchanged.
Before returning any items, please contact us at hello@wearnaya.ch so that we can provide you with the steps to follow and help you find the most appropriate solution.
Returns must be sent to the following address:
Naya
c/o Chloé Forax
Greinge Corner 6
1270 Trélex – Switzerland
Items returned without a prior return request will not be accepted.
The customer is responsible for the return shipping costs.
Does your bra not fit you perfectly? We recommend that you first exchanging it for a different size or style.
Our team is here to advise you and help you find the Naya size or style that best suits your body type.
To request an exchange, contact us at hello@wearnaya.ch.
Only bras that are unworn, unwashed, and in perfect condition can be exchanged.
In the case of an exchange, the customer is responsible for the shipping costs to return the bra to Naya.
Once we have received and inspected your return, Naya will cover the full shipping cost for the new size or replacement item.
Starting from the date you receive the new size or item, you have 7 days to contact us if you are still not satisfied with it.
During these 7 days, you can choose between:
Once the 7-day period following receipt of the exchange has passed, no refund can be issued to the original payment method. Only a Naya store credit may be offered, provided that the item still meets the return criteria.
If you do not wish to exchange the item immediately, you can choose to keep 100% of the amount corresponding to the returned items as a Naya store credit.
No deductions are applied.
Your store credit has no expiration date. This means you can use it whenever you like for your next order, a different size, a different style, or a future Naya release.
The credit will be issued after the returned items have been received and inspected.
If you do not wish to exchange the item or receive store credit, you can request a refund using the payment method used when placing your order, in accordance with these return policies.
A flat fee of 5 CHF per returned order is then deducted from the refund amount to cover a portion of the transaction and restocking fees associated with processing the return.
We will notify you as soon as we receive and inspect your return. If it is approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time before the refund appears in your account.
If more than 15 business days have passed since your return was approved, please contact us at hello@wearnaya.ch.
In the event of a full or partial return of an order that includes a free item or an offer contingent on the purchase of multiple items, the value of the promotional benefit will be taken into account if, as a result of the return, the terms of the offer are no longer met.
In this case, the value of the free item or promotional benefit will be deducted from the refund amount or store credit.
Please inspect your order upon receipt and contact us immediately at hello@wearnaya.ch if an item is defective or damaged, or if you received an item different from the one you ordered, so that we can assess the situation and resolve it.
For hygiene reasons, thongs, panties, G-strings, and other undergarments cannot be returned or exchanged.
The gift cards are non-refundable.
Notwithstanding the foregoing, where applicable law provides for a mandatory right of withdrawal—in particular for goods shipped within the European Union—the applicable mandatory legal provisions shall take precedence over these terms and conditions.
For the orders in question, you have a statutory period of 14 days to exercise your right of withdrawal, subject to the exceptions provided for by applicable law.
The returned item must be in the same condition as when you received it, unworn, unused, and in its original packaging, in accordance with applicable legal provisions.
Our team is here to assist you at hello@wearnaya.ch to help you find the right size, arrange an exchange, or answer any questions you may have about your return.